Who we are
Next Level Signs designs, manufactures and installs signage, graphics, print and fabricated products for businesses across the UK. Next Level Signs is a trading name of Next Level Design Ltd (“we”, “us”, “our”), which is the data controller for the personal information described in this policy.
Next Level Design Ltd, trading as Next Level Signs
Registered in England and Wales, company no. 13262027
Registered office: 27 Old Gloucester Street, London WC1N 3AX
Workshop: Units 5 & 6, 647A Melton Road, Leicester LE4 8EB
Email: info@nextleveldesign.co.uk
This policy applies to nextlevelsigns.co.uk and to the quotes and projects we deliver as Next Level Signs. Information about our other brands is available at nextleveldesign.co.uk/privacy-policy.
Information we collect
When you request a quote
- your name, company and email address and, if you choose to give it, your phone number;
- your project details, such as the type of sign, location, approximate dimensions and timescale;
- any file you upload, such as photos of your premises, your logo or artwork.
When you submit our enquiry form, your details and any uploaded file are sent to us by email. The temporary copy of the file on our website server is deleted after the sending attempt; the email and attachment remain in our mailbox.
When we work on your project
- contact details for the people we deal with at your business and on site;
- site information, such as photos and measurements of your premises and access arrangements;
- designs, proofs, artwork and approval correspondence;
- billing details and records of quotes, payments and invoices.
When you contact us directly
Emails and WhatsApp messages you send us, and any notes we keep of those conversations.
Collected automatically
Our hosting provider keeps standard server logs (such as IP address, browser type and pages visited) to run and secure the website. Our enquiry form uses security checks to prevent spam.
We do not need special category data (for example health information). Please do not include it in your enquiry.
How and why we use it
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry, discussing your requirements and preparing a quote | Steps taken at your request before a contract; legitimate interests in responding to business enquiries |
| Designing, manufacturing, delivering and installing your signage | Performance of a contract |
| Arranging site surveys, access and installation, including any landlord or planning paperwork you ask us to help with | Performance of a contract; legitimate interests |
| Health and safety records required for on-site work | Legal obligation; legitimate interests |
| Invoicing, accounting and tax records | Legal obligation |
| Showing completed projects in our portfolio (see “Photos of our work”) | Legitimate interests in promoting our business |
| Protecting our website from spam, fraud and misuse | Legitimate interests |
We do not sell your personal information or use it for automated decision-making. We will only send you marketing emails if you have asked us to, and you can opt out at any time.
Photos of our work
We may photograph signage we have produced or installed and show it, together with the business name or logo, on our website and social media. These photos focus on the signage, which is normally on public display, and we try not to include people who could be identified.
If you would prefer your project, logo or business name not to appear in our portfolio, or would like a photo removed, email info@nextleveldesign.co.uk and we will remove it.
International transfers
Some service providers, such as cloud, email and messaging services, may process information outside the UK. Where this happens we rely on the safeguards permitted by UK law, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum.
How long we keep it
- Enquiries and quotes that do not go ahead: up to 24 months after our last contact.
- Client and project records, including invoices: 6 years after the end of the financial year they relate to, to meet our accounting and tax obligations.
- Designs, artwork and production files: kept for as long as you are a client, so we can reproduce, repair or update your signage, unless you ask us to delete them sooner.
When information is no longer needed we delete it or make it anonymous.
Keeping it secure
We use appropriate technical and organisational measures to protect your information, including encrypted website connections (HTTPS), access controls and limiting access to the people who need it. No system is completely secure, so please avoid sending highly sensitive information through our forms or by email.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to our use of your information where we rely on legitimate interests;
- ask us to transfer information you gave us to another organisation.
Some rights only apply in certain circumstances. To make a request, email info@nextleveldesign.co.uk. We will normally respond within one month and there is usually no charge.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
Contact and complaints
If you have questions about this policy or how we use your information, email info@nextleveldesign.co.uk or write to us at our registered office.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113. We would appreciate the chance to deal with your concerns first, so please contact us before approaching the ICO.